Complaint Procedure

BWF Solicitors is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by completing the online enquiry form within our ‘Contact’ section or contacting our switchboard on 0208 493 7340 and requesting the email contact details of our client care team. Alternatively, you can put your complaint in writing and addressed to:

Bennard Owusu

4th Floor Anna House

214-218 High Road


N15 4NP

Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.

Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the relevant independent bodies.